Privacy Policy

These Terms of Service (“Terms”) govern your access to and use of the Kalg.ai website, web application, WhatsApp-based services, and any related tools, content, or services we provide (collectively, the “Service”).

Kalg.ai is operated by PT Calog Cerdas Canggih (“Kalg”, “KalgAI”, “Kalg.ai”, “we”, “our”, or “us”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

Last updated: 20 April, 2025

Information We Collect

We may collect the following categories of information:

1 Information You Provide to Us

When you use Kalg.ai, you may provide us with:

  1. your name or display name;

  2. phone number, including WhatsApp number;

  3. email address;

  4. account login details, where applicable;

  5. age, gender, height, weight, activity level, goals, and preferences;

  6. dietary preferences, restrictions, or nutrition targets;

  7. food logs, meal descriptions, captions, and notes;

  8. progress information such as weight changes, body goals, and related inputs;

  9. communications you send to us through WhatsApp, forms, email, or other channels.

2 Food, Nutrition, and Wellness Data

To provide the Service, we may collect and process:

  1. food photos and images you upload or send;

  2. food descriptions and meal details;

  3. estimated calorie and macronutrient data;

  4. eating patterns and nutrition logs;

  5. goal tracking data and progress history;

  6. optional health- or wellness-related information you choose to provide.

3 Automatically Collected Information

When you use the Service, we may automatically collect certain technical and usage information, such as:

  1. IP address;

  2. browser type and version;

  3. device type, operating system, and identifiers;

  4. pages viewed, features used, and interactions with the Service;

  5. timestamps, access times, and usage activity;

  6. referral URLs and general location based on IP address;

  7. cookie and similar tracking technology data.

4 Information from Third Parties

If you connect or interact with third-party services, we may receive limited information from them, subject to your permissions and their privacy settings.

How We Use Your Information

We use your information for the following purposes:

  • to provide, operate, and maintain the Service;

  • to analyze food photos and meal inputs using AI and related technologies;

  • to estimate calories, macronutrients, and related nutrition insights;

  • to personalize recommendations, coaching, and goal tracking;

  • to create and manage your account;

  • to communicate with you about your use of the Service;

  • to respond to support requests and inquiries;

  • to improve our products, features, AI systems, and user experience;

  • to monitor, detect, and prevent fraud, abuse, and unauthorized use;

  • to comply with legal obligations and protect our rights, users, and business.

AI and Automated Processing

Kalg.ai uses artificial intelligence, machine learning, and automated systems to support features such as:

  1. image recognition and food identification;

  2. nutritional estimation and analysis;

  3. meal and progress tracking;

  4. personalized suggestions and recommendations;

  5. pattern recognition related to food logging and user behavior.

These outputs are generated automatically and may not always be accurate, complete, or suitable for your specific circumstances. You should use them as informational tools only.

WhatsApp and Messaging Services

If you use Kalg.ai through WhatsApp or other messaging channels:

  1. we collect and process the messages, content, images, and inputs you send to our official account;

  2. we use this information to provide responses, analysis, tracking, and support;

  3. we do not access your private conversations with other people on WhatsApp;

  4. your use of WhatsApp is also subject to WhatsApp’s own terms and privacy practices.

Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:

  1. keep you signed in;

  2. remember your preferences;

  3. understand how users interact with the Service;

  4. improve functionality and performance;

  5. measure traffic and analytics;

  6. support security and fraud prevention.

You may be able to manage cookie settings through your browser or device settings, although disabling certain cookies may affect how the Service functions.

How We Share Your Information

We do not sell your personal information.

We may share your information in the following circumstances:

1 Service Providers

We may share information with trusted third-party vendors and service providers who help us operate the Service, such as hosting, cloud infrastructure, analytics, messaging, AI processing, customer support, and payment processing providers.

2 Legal and Safety Reasons

We may disclose information if required to do so by law, regulation, court order, or legal process, or if we believe disclosure is reasonably necessary to:

  1. comply with legal obligations;

  2. protect our rights or property;

  3. prevent fraud or misuse;

  4. protect the safety of users or others.

3 Business Transfers

If we are involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, user information may be transferred as part of that transaction, subject to applicable law.

4 Aggregated or De-Identified Information

We may use and share aggregated, anonymized, or de-identified information for analytics, research, product improvement, business reporting, or similar purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will post the updated version on this page and revise the “Last updated” date.

Your continued use of the Service after the updated Privacy Policy becomes effective means you acknowledge the revised policy.

International Data Transfers

Your information may be processed in countries other than your own, including where our service providers or infrastructure are located.

Where we transfer information across borders, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

Children’s Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to review and delete the information where required.

Your Rights and Choices

Depending on applicable law, you may have the right to:

  1. access the personal information we hold about you;

  2. request correction of inaccurate or incomplete information;

  3. request deletion of your information;

  4. request a copy of certain data in a portable format;

  5. withdraw consent where processing is based on consent;

  6. object to or request restriction of certain processing activities.

To exercise these rights, please contact us using the contact details below. We may need to verify your identity before processing your request.

Data Security

We use reasonable technical, administrative, and organizational safeguards to protect your information, including measures such as:

  1. encryption in transit and, where appropriate, at rest;

  2. access controls and authentication measures;

  3. limited internal access on a need-to-know basis;

  4. infrastructure monitoring and security updates.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Aggregated or De-Identified Information

We may use and share aggregated, anonymized, or de-identified information for analytics, research, product improvement, business reporting, or similar purposes.

Data Retention

We retain your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide and maintain the Service;

  • preserve continuity of your logs, preferences, and progress history;

  • comply with legal, tax, accounting, or regulatory obligations;

  • resolve disputes and enforce our agreements.

When your information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable law and our retention practices.